XEAT is a food ordering smart and easy online mobile application The customer app helps the customer to access the online food ordering platforms, search for the right restaurant or the dish they want to order, place their orders and pay easily The best way to make it works is to have a smart list of all the restaurants and cuisines organized by location, type of food (fast food, or more gourmet dishes), food preferences (vegetarian, meat lovers, any special diets like gluten-free diets), different nation’s cuisine, etc.
As such all orders and services purchases through XEAT cannot be returned except for restaurant flaws.
SORRY… we generally DO NOT entertain any Order Cancellations – because once the order is placed on the Restaurant – the Restaurants generally DO NOT entertain cancellation of orders. However, in case you request us for an Order Cancellation prior to the order being placed on the Restaurant – then the cancellation of the order is up to the discretion of XEAT. In case of Delivery of Order being LATE or BAD or INCORRECT… XEAT adheres to a very high standard of Quality of Services – and is very STRICT in terms of achieving a very high level of Customer Satisfaction. Hence, in case of an Order being LATE or BAD or INCORRECT – wing to a process related issue of XEAT – we generally DO NOT charge the customer for the order… but, this is totally up to the discretion of XEAT. In case of Refund it will remain in the customer's wallet as a coupon. The customer can use the coupon on repeat orders. Customer who wants to get refund as Cash should contact our customer Service Agent.
All over Sri Lanka
It is generally not possible to return Food Items.We reserve the right to adjust prices in our sole discretion, at any time and without notice to you; XEAT may offer discount promotions, free/discounted trials, or other types of vouchers (“Vouchers”). In order to utilize the offer on the Voucher, users need to create an Account through App and input their information and the code found on the Voucher to redeem. If you purchase any Voucher, Voucher is deemed to have been sold at the time of payment for it.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, We use the Information to deliver Food at your Home/ office.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.